DOCUMENTATION
POLICIES & PROCEDURES
Conflict of Interest Management Framework and Policy
Celtis Financial Services has adopted and implemented a Conflict of Interest Management Policy that complies with the provisions of the FAIS Act. You can e-mail compliance@celtis.co.za to request a copy of the FSP’s Conflict of Interest Management Policy.​
Complaints Management Framework and Policy
Should you wish to pursue a complaint against a key individual or representative of Celtis Financial Services , you should address the complaint in writing to us at compliance@celtis.co.za.
You can also request a copy of the FSP’s Complaints Management Policy from said e-mail address.
If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or Share Call number 012 762 5000 or https://www.faisombud.co.za/how-to-complain/.
The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial adviser.
Treating Customers Fairly Policy
TCF is a set of principles introduced by the Financial Sector Conduct Authority (FSCA) to aid and underpin existing financial services legislation aimed at the protection of consumers and clients.
Celtis Financial Services values its relationship with its clients and acknowledges that without any clients it would not have a business. The TCF principles are embedded in the culture of the FSP, and it continuously strives to enhance the quality of its service offering to clients and through its interaction with contracted product suppliers.
Privacy Policy
For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 ("the Act").
We also subscribe to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of Personal Information in our possession.
CFS Website Privacy Policy
Promotion of Access to Information Policy
This information manual provides an outline of the types of records held by Celtis Financial Services and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”).
Use this link to access the Guides developed by the Information Regulator in each of the 11 official languages, to assist a person on how to access his/her personal information: https://inforegulator.org.za/paia-guidelines/
The following document and forms are available for download:
PAIA MANUAL
FORM 1 - Request For A Copy Of The Guide
FORM 2 - Request For Access To Record
FORM 3 - Outcome Of Request And Fees Payable